Tag Archives: customer feedback

Customer churn is an unwelcome reality of any business, B2C or B2B. However, even if customers adore your product or service, there’s no guarantee they’ll stick around indefinitely. Customers may leave for various reasons, including price differences, unresolved complaints, poor service, competitors offering…

17Did you know that about 50% of your customers will stop visiting your site even if they like and enjoy your products, solely because their experience through the process wasn’t satisfactory? Startling, we know, but it’s true. No more can you rely simply…

Customer opinion is crucial when it comes to online marketing and marketing in general. After all, the overall success of a business is based solely on their decision to identify with your product and buy it or not. So, the basic rule is…

Most businesses focus on acquiring new customers because they believe more customers equal more revenue. While that has some merit in it, it’s not 100% true. If you’re not retaining the customers you do acquire, customers are churning, and you’re losing money. And…