How Chatway increased sign ups with popups

Are you looking for an easy way to improve your website conversions?

Learn directly from Chatway and how they were able to increase signups simply by adding popups to their website.

Get to know Chatway

Chatway is a live chat and AI chatbot tool that helps businesses respond faster and smarter to their website visitors. With live chat and an AI chatbot providing round-the-clock support, along with features such as automation workflows and deep eCommerce integrations, businesses can deliver great customer support without the stress. Chatway is owned by Poptin and managed by a dedicated team within the company.

Challenge | Solution | Success

• What business issue/problem were you trying to solve with Poptin?

  We wanted to increase sign-ups from the traffic we were already getting. People were visiting our website, but we knew we could do a better job of grabbing their attention and turning those visits into actual sign-ups.
• What measurable improvements have you seen after using Poptin?
  Since using Poptin, we’ve seen a noticeable increase in sign-ups, with dozens coming in each month directly from the popups. We also tried a new popup design and it performed much better, getting about 3x more clicks than the original. Both versions worked, but the new one clearly performed better. This showed us the importance of continuously testing new creatives and offers.

Images Below: the first popup and its analytics

Images Below: the new popup design and its analytics

• How were you dealing with the problem before you sought partnership with Poptin?

  Honestly, we weren’t doing much beyond just relying on organic conversions. We were getting visitors to sign up, but we knew we were leaving opportunities on the table.

• What was the most effective element with Poptin that created an impact on your business improvement?

  The simplicity and ease of use stand out the most. Anyone on our team can create and launch branded popups within minutes without any coding. This allowed us to move quickly, experiment freely, and maintain full brand consistency.
• How do you intend to maximize Poptin in your future endeavors?

  We’re excited to explore more of what Poptin offers, especially features like gamification and different popup formats such as top and bottom bars. There’s a lot we haven’t tapped into yet, and we’re looking forward to getting even more value from it.