Are you tired of paying high fees for using Intercom? Is your business in need of an advanced yet simple-to-use customer relationship management solution?
Intercom is a great customer communication platform, but it can be challenging to customize, and the pricing is just out of this world. If you’re a small business owner looking for something similar at an affordable cost, you’ve come to the right place.
In this article, we will explore the 10 best alternatives to Intercom, go over the key features, and provide information about their pricing. Let’s get started!
The Top 10 Intercom Alternatives You Might Like
Whether you’re looking for AI automated chat responses from a customer relationship management (CRM) software or an efficient ticketing system, our list of the top 10 Intercom alternatives has something for everyone.
Chatway
When businesses aim to foster meaningful connections with their customers, Chatway becomes an indispensable tool. Its contemporary and user-friendly live chat interface ensures a hassle-free experience right from the start. It stands out as a remarkable alternative to Intercom’s live chat.
Support agents hold the power to transform ordinary customer interactions into extraordinary personalized experiences. Upon receiving inquiries, these agents are empowered to provide swift responses that cater to specific needs, thereby enhancing customer satisfaction.
In response to varying questions or requests, support agents possess the capability to effortlessly direct customer interactions to specialized departments such as sales, technical, or product, ensuring tailored and expert assistance.
Furthermore, the ability to share images and files allows agents to effectively illustrate issues, resulting in a heightened level of service.
By seamlessly accessing real-time customer profiles and purchase histories, agents can craft responses that are finely tuned to individual preferences and previous interactions. This personalized touch significantly contributes to an elevated customer experience.
Let’s delve into the remarkable features that Chatway brings to the table:
- Real-time messaging, ensuring prompt and efficient responses.
- Customizable chat widgets that lend a polished and professional appearance.
- Chat transcripts that provide a comprehensive context-rich support experience.
- Canned responses for delivering consistent answers and expediting resolutions.
- File and image sharing for enhanced communication and issue resolution.
- Agent availability status, a feature that adeptly manages customer expectations.
- Effortless assignment of customer interactions to specialized departments.
Pros
- Free to use
- Excellent customer service
- Available on mobile and desktop
Pricing: Chatway is available for free. Try it here!
LiveChat
LiveChat is a great option for teams focusing on chat and messaging, as it is a complete customer service platform. It helps businesses manage communication, generate leads, and increase sales.
The live chat app assists in gathering customer data and provides personalized, proactive support for each client. You can automate responses, segment website visitors to better cater to their needs, and let the chatbots generate leads!
Key Features:
- Real-time chat tools
- Efficient ticketing system
- Targeted customer engagement
- Comprehensive team management
- Advanced security and encryption
- Canned responses with suggestions
- Over 200 possible integrations
Pricing:
- Starter: $20/month
- Team: $41/month
- Business: $59/month
- Enterprise: Contact for pricing details
HubSpot
HubSpot is a customer relationship management software that connects marketing, sales, content management, and customer service teams on a single platform to help grow your business.
The customer service software by HubSpot helps deepen relationships and drive team efficiency. You can use it to identify opportunities for improvement, empower your customers by resolving their issues quicker, and provide a seamless experience through omnichannel messaging.
Key Features:
- Customer Portal
- Knowledge base
- Inbound calling
- Live chat app
- Live chat tool for the website
- Omnichannel messaging
- Conversion APIs
- Service Analytics
- VoIP calling
Pricing:
- Free: $0/month
- Starter: $45/month
- Professional: $450/month
- Enterprise: $1,200/month
HelpCrunch
HelpCrunch is a one-stop platform for building stronger customer relationships. It has a multi-channel live chat app that you can customize according to your needs and brand style.
There are many different tools on HelpCrunch that businesses can use to supercharge their workflow, such as a knowledge base, chatbots, pop-ups, and email marketing, among many others.
The popups are a great tool to work with, as they can improve lead conversion rates at every stage of the funnel.
Key Features:
- Live chat tool for the website
- Knowledge base
- Shared inbox
- Email marketing
- Targeted pop-ups
- Mobile Software Development Kits
- Many integration options
Pricing:
- Basic: $12/month
- Pro: $20/month
- Unlimited: $620/month
Olark
If you own a small business and are looking for a live chat solution to engage with your customers, you may want to consider Olark. It is software that lets you chat with potential customers in real time, organize data, and apply insights.
The system helps save transcripts from live chats, allowing you to return to them for future reference or determine keywords for insight analysis. You can also use them for canned responses, which is great for generating leads.
Key Features:
- Custom pre-chat forms
- Triggered messages
- Customizable chatbox
- Easy data access
- Real-time dashboards
- Email reports
- Google Analytics integration
- Comprehensive data security
Pricing:
- Full features live chat: $29/month
- Olark Pro: Contact for pricing
LiveAgent
LiveAgent is a fantastic alternative to Intercom with a superior ticketing system that ensures smooth business operations. The all-in-one customer care solution allows you to answer more tickets by connecting with customers across multiple platforms.
There are many different features, such as a live chat tool for the website, social media integrations, a knowledge base, and more, that can help increase your revenue, get a higher resolution rate, save money, and ensure returning customers.
Key Features:
- Agent collision detection
- Ticketing system
- Canned responses
- Simple-to-use contact forms
- Agent ranking
- Video call customer service
- 212 seamless integrations
Pricing:
- Small: $9/agent/month
- Medium: $29/agent/month
- Large: $49/agent/month
- Enterprise: $69/agent/month
Tidio
Trusted by more than 300,000 businesses across the globe, Tidio uses conversational AI to help answer up to 70% of customer queries. It can help improve the team’s productivity and efficiency.
Tidio provides insights into website visits, allowing you to learn more about your potential customers and target them with personalized discounts to increase sales.
There are over 35 pre-defined chatbot templates that are great for generating leads and also reducing cart abandonment. You can set custom greetings and provide automated recommendations, which is excellent for improving the overall customer experience.
Key Features:
- Live chat with canned responses
- Order management for Shopify
- Chatbots and AI response bots
- Easy ticketing system
- Analytics and insights
Pricing:
- Free: $0/month
- Starter: $29/month
- Communicator: $25/month
- Chatbots: $29/month
Help Scout
Launched in 2011, Help Scout provides businesses with a powerful platform that lets them manage all customer conversations, organize their inboxes, and automate repeated tasks.
By bringing all of the emails into a shared inbox, businesses can answer 52% more customer queries. You can toggle between email and chat conversations in less than a second.
The software is also great for self-service help, as you can use it to create SEO-optimized articles to build a knowledge base. With a help widget and a live chat app, you’re reducing customer questions by 30%!
Key Features:
- Email-to-case
- Knowledge base
- Beacon
- Ticket response user experience
- Workflows
- Reporting
- Centralized customer portal
Pricing:
- Standard: $20/user/month
- Plus: $40/user/month
- Pro: $65/user/month
Twilio
Twilio provides programmable communication tools that efficiently power your customer engagement innovation. The live chat app and other features focus on gathering as much data as possible to provide insights into customer behavior, what they’re looking for, and more.
With Customer Data Platform and omnichannel campaigns, you can acquire customers for life. The software provides a seamless onboarding experience and ensures security to reduce fraud and increase conversions.
Key Features:
- Customer Data Platform
- Twilio Live
- Twilio Engage
- Twilio Flex
- Twilio Segment
- Omnichannel marketing campaigns
Pricing:
The pricing varies depending on the services and features you require. It’s best to contact the company’s sales team for further details.
Freshdesk
If you’re looking for call-center support and a great ticketing system, Freshdesk is a fantastic option to consider. It allows you to streamline customer and employee engagement while consolidating communication channels into tickets.
With Freshdesk, you can resolve small issues, manage complex resolutions, automate workflows, and engage with your potential customers in real time.
Key Features:
- Ticket and SLA management
- Omnichannel communication support
- Automate repeated tasks
- Knowledge base
- Chatbots
- Ticket trend report
- In-depth help desk report
Pricing:
- Free: $0
- Growth: $15/agent/month
- Pro: $49/agent/month
- Enterprise: $79/agent/month
Drift
Drift is an excellent alternative to Intercom. This AI-powered conversational platform integrates multiple forms of communication and provides a personalized experience, which is key to lead generation.
With Drift, you can convert high-volume traffic, increase the target account pipeline, and increase productivity. The live chat app is accessible to the support team and also the sales department, allowing you to assist your customers and sell products at the same time.
Key Features:
- Self-service bots
- Customizable live chat
- A/B testing
- Real-time notifications
- Conversational landing pages
Pricing:
- Premium: $2,500/month
- Advanced: Contact for pricing
- Custom: Contact for pricing
Which is the Best Intercom Alternative for Your Business?
Although Intercom is a great CRM solution with a diverse knowledge base, it is expensive for smaller businesses. Our list of 10 affordable intercom alternatives has fantastic options with great features that can drive ROI.
Some CRM solutions offer better integration with social media platforms, while others focus on collecting data or automating processes. It is important to understand your business needs and the features that you require before investing in software.
